Common Problems & Error Messages
Obviously we hope you never encounter any problems using RESUMate. But, let's be realistic, this is Windows software we're talking about. Sooner or later, something's gonna go wrong.
Below is a list of error messages you may encounter while using RESUMate. Each error message is accompanied by a plain English translation of what it means as well as what you should do to correct it. If you are repeatedly encountering an error or if the error you've encountered is not on this list, please contact technical support.
Use these links to quickly jump to more detailed help for your specific error
Error 5: Invalid procedure call or argument
In English: The database file isn't responding properly to the program.
Primary Solution: Run the Repair+ Utility on the database file and try again.
Error 7: Insufficient Memory
In English: The action you are attempting would change too much of the database file at once.
Primary Solutions: If you encounter this error, try repeating your action and see if the error recurs. Most likely it will not recur. If it does and you can repeat the error, please contact support.
- Run the Compact & Repair utility.
- If you are sharing the database with other users, ask them to close RESUMate while you try again.
- Try reducing the size of the action you are taking. So, for example, if you are using the Global Editor to make changes to a large number of records, try reducing the total number of records you are attempting to change in one batch.
Error 91: Object variable or With block variable not set
In English: This is RESUMate's general error message, it could be caused by a lot of things.
Primary Solution: If you encounter this error, try repeating your action and see if the error recurs. Most likely it will not recur. If it does and you can repeat the error, please contact support.
Error 339: Error initializing system component RichTX32.ocx or one of its dependencies not correctly registered
In English: RESUMate's text editor isn't working.
Primary Solution: Re-install RESUMate. Either RESUMate wasn't correctly installed, or a system update or installation of another program has changed a file RESUMate needs. In either case, RESUMate needs to be re-installed properly.
Error 429: Error getting Outlook application object
In English: RESUMate is unable to communicate with Outlook, either to retrieve a message or to check for linked calendar information.
Primary Solution:
If RESUMate and Outlook have never been used together before on this PC, try clicking the Tools menu in RESUMate and selecting Options, or click the 
button in the Utility Bar. On that window is a tab for "Office", and on the "Office" page is an option for "Use simple Outlook access". Check that box and see if the error persists.
If the error remains unchanged with simple Outlook access, you will probably need to run a "repair" install of Outlook. Your data (messages, contacts, etc.) will not be affected, but Outlook's components and Windows registry entries, some of which RESUMate needs, will be refreshed.
Error 463: Error getting Outlook Application object, class not registered on local machine
In English: Outlook is not providing RESUMate with the information RESUMate is requesting.
Primary Solution: First, try changing the way RESUMate interacts with Outlook by clicking the Tools menu in RESUMate, selecting Options, and then going to the "Office" tab. Check the box that says "Force Outlook Usage".
(a screenshot of this menu can be seen on the above error)
If the error remains unchanged with forced Outlook usage, you will probably need to run a "repair" install of Outlook. Your data (messages, contacts, etc.) will not be affected, but Outlook's components and Windows registry entries, some of which RESUMate needs, will be refreshed.
Error 3001: Error saving record/Invalid argument
In English: RESUMate cannot write the data you just entered to the database file.
Primary Solution: Run Compact & Repair (File | Database | Tools | Compact & Repair) on the database file. If that doesn't correct the problem, run the Repair+ Utility
Error 3020: Error saving record. Update or CancelUpdate without AddNew or Edit
In English: The program is trying to save data to the database file, but cannot do so.
Primary Solution: Run Compact & Repair (File | Database | Tools | Compact & Repair) on the database file. If that doesn't correct the problem, run the Repair+ Utility
Error 3022: Error During Import/Error Saving Record, The changes you requested to the table were not successful because they would create duplicate values in the index, primary key, or relationship
In English: No two records in RESUMate can have the same data in the ID field.
Primary Solution: If you are using RESUMate's Import Wizard to import data from another database, an Excel file, or a .CSV or other ASCII delimited file, make sure that you are not importing any duplicate values into the ID field. The simplest way to avoid that is to simply not import anything into the ID field. If the IDs are important, eliminate any duplicates in the import file before importing into RESUMate.
Error 3036: Database has reached maximum size
In English: All RESUMate database files are capped at a size of 1GB, and your file has reached that limit.
Primary Solution: Reduce the size of the database file. Please see here for instructions on how to do that.
Error 3041: Error opening calendar file
In English: Even if you don't use the built in RESUMate calendar, RESUMate still needs the calendar file to operate.
Primary Solution: Run Compact & Repair on the calendar file and try again. If that doesn't work, run the Repair+ Utility on the calendar file.
Error 3043: Disk or Network Error
In English: Your local copy of Windows is reporting to RESUMate that the location where the database file is stored is not accessible.
Primary Solution: The "disk or network error" usually means what it says: your PC does not have access to the location where the database file is stored. This can be caused by any number of things: the server is down, the network cable became unplugged, the permissions on the shared network folder got changed and your user account no longer has access, and many others. Usually, the best way to figure out what exactly is wrong is to try accessing the folder where the RESUMate database is stored in Windows Explorer. If Windows gives you an "Access Denied" message, that probably means the server is rejecting your connection, if you get something like "unable to display/connect", that might mean a hardware malfunction.
Error 3044: Not a valid path
In English: RESUMate cannot open your database file because it is either not there, or not formatted the way RESUMate expects.
Primary Solution: First, check and make sure the file path (to your hard drive or to a network location) is valid by navigating to that location in Windows Explorer. If the path is correct, it probably means there is something wrong with the file, and you will need to run the Repair+ Utility.
Error 3049: Error building related records list
In English: RESUMate cannot read the index that lists your records.
Primary Solution: Run Compact & Repair on the database file and try again. If that doesn't work, run the Repair+ Utility on the database file.
Error 3051: The Microsoft Jet database engine cannot open the file. It is already opened exclusively by another user or you need permission to view its data
In English: Windows has incorrectly locked your file and will not allow RESUMate to use it.
Primary Solution: This error usually occurs when Windows or RESUMate fails to close properly. If you are receiving this error on every workstation on your network, you may need to restart your server. If you are receiving this message on only one workstation, try restarting that workstation only.
Error 3052: Error Saving Valid Table, File Sharing Lock Count Exceeded
In English: The changes you're trying to make to the Valid Table are too large/numerous to be carried out at once.
Primary Solution: First, have any other people who are using the database close RESUMate and try again. If no one else is using RESUMate, you may need to try making fewer changes (i.e. deleting/creating fewer Valid Table items) before saving.
Error 3197: Error During AutoClassify
In English: Too many records need to be changed for this operation to work all at once.
Primary Solution: This error is often caused when two or more people are modifying a record during an AutoClassify run or other changes to the Valid Table. Get any other users out of RESUMate and try again.
Error 3265: Error Saving Record. Item not found in this collection
In English: RESUMate cannot create a new record or save new data because the entry it's looking for in the database isn't there.
Primary Solution: Run the Compact & Repair utility on the database file and try again. If that doesn't work, run the Repair+ Utility on the database file.
Error 3314: Error Saving Calendar Item
In English: RESUMate cannot create a new record or save new data because the entry it's looking for in the database isn't there.
Primary Solution: Run the Compact & Repair utility on the database file and try again. If that doesn't work, run the Repair+ Utility on the database file.
Error 3343: Error Saving record, unrecognized database format
In English: RESUMate cannot write to the database file.
Primary Solution: Run the Repair+ Utility on your database file. There is likely a problem with the database that Repair+ will be able to correct.
Error 3709: The search key was not found in any record
In English: RESUMate is unable to read one or more of the indexes.
Primary Solution: Run the Repair+ Utility on your database. The key not being found is likely the result of minor database corruption.
Other Errors
"Wrong OS or OS version for application"
What it means in English: RESUMate cannot communicate with Microsoft Outlook.
This message indicates that you are using the 64-bit version of Outlook instead of the 32-bit version. That's the default that Microsoft installs on 64-bit systems, but some 32-bit applications like RESUMate require the 32-bit version of Outlook to be able to interact with your email.
Don't worry, the 32-bit version isn't any worse than the 64-bit version and you will not notice any difference in how Outlook or other Office applications operate. In fact, Microsoft itself recommends that you use the 32-bit version if you want any third party applications (like RESUMate) to work with Office:
Selecting Your MS Office VersionThe linked article above contains instructions for installing 32-bit Outlook after you've uninstalled 64-bit Outlook. For reference from that article, RESUMate uses the 32-bit version of MAPI, which is why the 32-bit version of Outlook is required.
"Error opening database: Maximum number of users already have this database open"
What it means in English: More copies of RESUMate are currently open than your registration code allows.
Make sure that neither you or another person on your network has RESUMate open more than once. If the error persists, you can delete the .ldb and .lck files from your RESUMate data folder.
"The registration information you entered is not valid"
What it means in English: Your registration name or registration code do not match each other or the version of RESUMate you are using.
Primary Solution: First, make sure that you are copying the registration name and code exactly as they were sent to you. An extra space at the end, a letter capitalized when it shouldn't be, any small thing like that will cause the code not to work.
Second, check the version of RESUMate you are using. For example, if you have purchased RESUMate 15, that code will not work on RESUMate 16.