Support & Downloads

Support

RESUMate is easy to use and very reliable.

Here you'll find download links and answers to common technical questions.

E-mail Support:
techsupport@resumate.com

  • E-mail support for simple questions is available to all users of RESUMate, including RESUMate Free.

Phone Support:
1-800-530-9310, Extension 203    U.S. / Canada
1-734-477-9402, Extension 203    International

  • Telephone support is available to all new users, all cloud users, and desktop users who have signed up for support.

Calls are answered between 9 and 6, Eastern time, US. If you get voice mail, just leave a message. We’ll call you right back, usually in just a few minutes. There’s no waiting on hold “for the next available service representative”.

Please have your Registration Name and Registration Code handy when you call.  You can see your Registration Name and Code by clicking the Help menu in your copy of RESUMate and selecting About.

Downloads

Downloads


PREVIOUS VERSIONS:

Release Date

  RESUMate 12   v. 12.4
  RESUMate 11   v. 11.91
  RESUMate 10   v. 10.10
  RESUMate 2006   v. 10.6
  RESUMate 2005   v. 9.5
  RESUMate 2003   v. 8.7
  RESUMate 2002   v. 7.43
  RESUMate 6.0   v. 6.74

12/08/2013
01/22/2012
12/05/2008
10/10/2006
08/30/2006
09/17/2004
12/12/2002
03/19/2001

Installation

Installing RESUMate

 Single User & Single Location Installation

RESUMate is easy to set up and install on a single PC, or for multiple users over a Local Area Network (LAN). (Note: if your PC shares an internet connection with other PCs, you’ve already got a LAN.)

Single User & Single Location Installation

 Remote Access & Remote Desktop Installation

There are several ways to access RESUMate from multiple locations.  Which one is best for you will depend on how many users and locations you have.

Remote Access & Remote Desktop Installation

   RESUMate In a Mac OS

Like so much business software, RESUMate is a Windows native program.  It will not install on a Mac OS and won’t run there.  However, lots of people do run RESUMate on a Mac through Windows emulation software.

Please note that we can only provided limited support for RESUMate on a Mac.

RESUMate on a Mac

  Hardware Requirements:

RESUMate requires Windows Vista or higher to run. It will work fine on Windows 7, Windows 8, and Windows 8.1.

For multi-user installations, we recommend wired 100 Mb Ethernet or wireless 802.11n or better. For networks of five or more users, we recommend wired 1 Gb Ethernet.

  Printer Friendly Instructions

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Installing RESUMate

Database Repair

Database Repair

  Repair Tools

RESUMate comes with two utilities to prevent and repair database corruption, “Compact & Repair” and “Repair+”.

Compact & Repair

Compact & Repair is built into RESUMate itself and should be run once per month on small databases (<25,000 records) or once per week on large databases (>25,000 records).  It typically takes just a minute or two to complete.

Compact and Repair instructions

Repair+

Repair+ is a separate program that can fix problems Compact & Repair cannot.  In general, you only need to run Repair+ if you encounter a problem that Compact & Repair cannot fix.

Repair+ instructions

  Error Messages

If you encounter an error message in RESUMate, we’re sorry about that.  Please click below for a list of RESUMate error messages and their plain English translations.  Simple instructions for how to resolve each item are also included.

List of Error Messages

  Database Corruption:

RESUMate uses a Microsoft Access database format.  Like anything else, Access has advantages and disadvantages.

On the plus side, it is easy to work with, easy to install, and keeps your data in an easy to read format that can be imported into almost any other database.  On the down side, information is sometimes improperly or incompletely written back to the database file, which is known as “database corruption”.

  Printer Friendly Instructions

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Repairing Your Database

Back-up and Data Migration

Back-up and Data Migration

  Database Maintenance

All of the data you put into RESUMate is stored on your hardware.  We do not have access to your information at all.  RESUMate is more secure that way, but it does mean that you need to take responsibility for backing up your data and moving it when you get a new computer.

Back Up & Data Migration Instructions

  Don't Lose Your Data:

If you lose your database file, we cannot retrieve it for you.  We strongly recommend setting up an automatic backup system.  It doesn’t take long, and it can be the difference between a minor nuisance and the loss of weeks, months or more of valuable work.

  Printer Friendly Instructions

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Back-up and Data Migration